BELL LOCKS VULNERABLE TO PENS?
October 1, 2004
My bike lock is “The Great Protector,”
a U-lock with a cylindrical key made by Bell. Can you tell
- Is this lock vulnerable in the same way Kryptonite locks
- If they are, do you know if Bell is providing a remedy,
and how to access it? (I can’t find anything at all referring
to locks on their Web site, so I assume they’re not making
them anymore and we’re just out of lock . . . er, luck.)
The pen trick can potentially defeat
all locks using cylindrical keys. If I hear of a particular
model that seems impervious I’ll post the info on this page.
I suggest you call Bell’s customer
service phone number, 800/969-4476. Alternatively, you can
contact the retailer from which you got the lock. Either way,
I’d like to know what remedy, if any, they’ll give you.
FYI, some bike-industry manufacturers
sell two levels of products: Higher-quality products they
distribute thru bike shops, and cheaper products sold in mass-market
stores like Wal-Mart and Toys-R-Us. Your lock falls into the
latter category. Manufacturers tend not to support mass-market
stuff in the same way they do the better products. (Some won’t
even put the stuff on their Web site.) So if Bell sez “tough
luck” it won’t surprise me.
But please lemme know how it turns
October 4, 2004
Back to questions
Bell customer service says “We haven’t had reports of any trouble with our locks.” But as you say, the potential is there. Their remedy: “If you mail your lock to us, we’ll send you a cable lock as a replacement.” I didn’t ask for details on the cable lock, since there’s not a chance I’m going to do that. (What would I use in the meantime? I’d have to buy a lock in any case.) But if others are interested, the address is:
Bell Sports Customer Service
1924 County Road, 3000 North
Rantoul IL 61866-9512