JANNING OF ONGUARD LOCKS
December 8, 2004
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I have a problem with my new
OnGuard U lock. On several occasions, the tumblers have
gotten out of sync and it has taken quite a while to get
them straightened out to use the key. This could be because
the tumblers on top move easily and get jostled or they
twist when I remove the key. One of my coworkers has had
this same problem.
The tumbler mechanism is often hard
to turn. Unlike other locks that have only one way to put
on the crossbar (or they don't go on), the OnGuard can go
on either way. However, the key seems only to work on one
of the ways.
According to the manufacturer, an
OnGuard user will encounter this problem if (a) they don’t
insert their key all the way into the lock before turning
it, or (b) they remove their key before turning it to the
The manufacturer says that all of
their locks come with a label next to the keyhole. The label
tells you how to insert and turn the key correctly. Apparently
your lock doesn’t have this label, so the manufacturer
will resolve this with you directly.
If you’ve jammed up your lock
by inserting or removing the key improperly, you can (as
you’ve learned) make it right by putting the key part-way
into the keyhole and using it to turn the little slots inside
the keyhole so they line up.